User Data Deletion Instructions
OratoLabs (“we”, “us”, or “our”) respects your right to delete personal data we process through our platform, including data obtained via Facebook Login, Instagram, WhatsApp Business, and other integrations authorized by our business customers.
This page explains how to request deletion, what we remove, what may be retained, and how long the process takes. It satisfies Meta’s requirement for a User Data Deletion Instructions URL for apps that use Facebook Login and related Meta products. See also our Privacy Policy.
1. Who can use this page
- Meta platform users who connected Facebook, Instagram, or WhatsApp to an OratoLabs workspace.
- OratoLabs account holders (business administrators) who want to delete their workspace or specific data.
- End users who interacted with a voice agent or messaging channel operated by an OratoLabs customer — see section 5 below.
2. If you used Facebook Login or connected Meta accounts
When you authorized OratoLabs through Meta, we may have stored:
- OAuth access tokens and refresh metadata for Facebook Pages, Instagram Business accounts, or WhatsApp Business numbers
- Account identifiers (Page ID, Instagram user ID, WABA ID, phone number ID)
- Display names, usernames, and connection audit logs
- Content you published or messages sent through connected channels (copies stored in your workspace)
Option A — Remove the app in Meta (recommended first step)
- Open Facebook Settings → Apps and Websites (or Instagram → Settings → Website permissions for Instagram Login).
- Find OratoLabs (or the Meta app name shown during connect, e.g. your developer app display name).
- Select Remove and confirm. This revokes future access.
- Email hello@oratolabs.com so we delete stored tokens and workspace copies tied to your account.
Removing the app in Meta does not automatically delete data already stored on OratoLabs servers. You must request deletion from us using Option B or the email above.
Option B — Disconnect in the OratoLabs dashboard
If you have dashboard access to the workspace that connected your account:
- Sign in at OratoLabs Dashboard.
- Go to Socials → Settings.
- Use Disconnect on the relevant channel (Instagram, Facebook Page, or WhatsApp Business).
This immediately deactivates the connection and removes active tokens from that workspace. To request permanent erasure of historical logs or backups, still email us using the quick request above.
3. What we delete
| Data category | Typical action on approved deletion request |
|---|---|
| Meta OAuth tokens (Facebook, Instagram, WhatsApp) | Deleted and connections marked disconnected |
| Connected account metadata (Page ID, IG user ID, phone number ID, display names) | Deleted from active workspace records |
| Social posts, drafts, and campaign data you created | Deleted on request or when workspace is deleted |
| WhatsApp inbox threads and message copies stored in OratoLabs | Deleted on request or per workspace retention settings |
| Connection audit logs | Deleted or anonymized where technically feasible |
| OratoLabs user profile (email, display name, workspace settings) | Deleted when you request full account closure |
4. What we may retain
We may retain limited information when required or permitted by law, including:
- Records needed for security, fraud prevention, or legal compliance
- Aggregated or de-identified analytics that cannot reasonably identify you
- Data in encrypted backups until those backups expire (typically up to 90 days)
- Information the business customer must retain independently (for example, records they exported before deletion)
When retention is required, we restrict access and delete when the obligation ends.
5. End users of a customer’s voice agent or chat
If you spoke with an AI agent or sent messages on a site powered by an OratoLabs customer (not OratoLabs directly), that business is the primary controller of your conversation data. Contact the business that operated the agent first.
If you cannot reach them, email hello@oratolabs.com with the agent URL, approximate date of interaction, and any reference ID shown in the session. We will assist the business customer in locating and deleting data stored in our platform on their behalf, subject to verification.
6. Full OratoLabs account deletion
Business customers may request complete closure of an OratoLabs workspace and associated user account:
- Disconnect all social and WhatsApp integrations under Socials → Settings.
- Email hello@oratolabs.com from your registered account email with subject Account closure and data deletion.
- We verify ownership, delete workspace data (agents, sessions, integrations, posts), and deactivate login access.
7. Processing timeline
- Acknowledgement: within 7 business days of a valid request
- Completion: within 30 days in most cases; complex requests may take up to 45 days with notice
- Confirmation: we email you when deletion is complete or explain any data we must retain and why
8. Meta Developer Platform compliance
OratoLabs uses Meta APIs (Facebook Login, Instagram API, WhatsApp Cloud API). When Meta notifies us that you have removed our app from your Facebook or Instagram account, we treat that as a revocation of consent and delete associated access tokens and disable connected features for your account.
For App Review and platform policy compliance, this public URL serves as our User Data Deletion Instructions link: https://oratolabs.ai/data-deletion
Meta app administrators should enter this URL in the Meta Developer Console under App Settings → Basic → User data deletion (Data deletion instructions URL).
9. Contact
OratoLabs — Data Protection / Privacy
Email: hello@oratolabs.com
Website: https://oratolabs.ai